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Unlike an attorney or an arbitrator or a judge, the mediator remains neutral -- he/she does not take sides, does not make recommendations, does not give advice of any kind (legal or financial), or offer his or her own opinions. The mediator’s role is to ask questions and guide people through the steps in the mediation process by creating a structured forum and a safe environment where both parties can openly discuss their concerns or issues and come to a mutually agreeable resolution, if they themselves choose to do so.
Often times the disputants are upset and emotional during the mediation session -- it is the mediator’s role to encourage the parties to speak calmly and clearly to each other.
Next: About the mediators
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